Customer Handbook

Everything about your cover, in one place.

Your complete guide to the ClearPath Protection Platinum Plan — what's covered, how claims work, your terms and conditions, and how to reach us. Written in plain English, no small print surprises.

CLEARPATH
Customer Handbook

29 pages · PDF · Updated 2026

What's Inside

Six parts, one clear guide

From our promise to you, through to exactly what's covered and how to make a claim.

01

Welcome

Our mission, a message from our founders, and the ClearPath Standard.

02

Your Protection Explained

Your Platinum Plan at a glance, and full cover details for petrol/diesel, hybrid, EV and motorbikes.

03

Conditions of Cover

Vehicle eligibility, servicing requirements, and the terms that keep your cover fair.

04

Making a Claim

Our five-step claims journey, from first contact through to being back on the road.

05

Policy Management

Cancellations, transfers, and how we communicate with you.

06

Helping You Stay Protected

Frequently asked questions, our promise, and how to reach our team.

Keep it somewhere handy.

Download a copy so it's ready whenever you need it — on your phone, in your inbox, or printed in the glovebox.

Download the Handbook (PDF)